Each artwork usually takes 2–3 weeks to complete. Once shipped, it typically arrives within 7 business days.
For bulk or large quantity orders, please contact us at Info@artasync.com to confirm the exact delivery timeframe.

At ArtAsync, we take great care in packaging every artwork so it arrives safely and ready to delight you.

Canvas paintings (shipped in a tube):

Your canvas painting will be rolled and placed in a sturdy, high-quality tube. This is especially safe for larger works and also helps reduce shipping costs. Once received, it can be easily stretched onto wooden stretcher bars or framed by a local framer. For works on paper, we recommend taking them straight to a professional framer for careful unrolling to preserve every detail.

Small stretched or framed artworks (shipped flat):

Smaller stretched or framed pieces are shipped flat in a strong, well-padded cardboard box. We use plenty of internal support to make sure your artwork is secure and arrives in perfect condition.

Large stretched or framed artworks (shipped in a crate):

For larger works, we use custom-built wooden crates with protective packaging to hold the artwork firmly in place. The crate is tightly sealed to ensure your piece travels safely, even internationally.

Every step of our packaging process is designed with care, safety, and love for the artwork, so that when your new piece arrives, it’s ready to inspire and transform your space.

Absolutely! We specialize in custom oil paintings. If you have a specific size, color scheme, or artistic style (such as modern, abstract, or minimalist) in mind, our artists can collaborate with you to create a personalized piece that perfectly suits your space and vision. Contact us atinfo@artasync.com to discuss your ideas.

Orders can be canceled within 24 hours of purchase. If you need to cancel, please reach out to us as soon as possible, and we’ll be happy to assist you. After 24 hours, orders can no longer be canceled. Thank you for your understanding!

Yes! We’re happy to offer free worldwide shipping, so no matter where you are, your artwork can arrive safely at your doorstep.

We use trusted carriers such as DHL, FedEx, and UPS to ensure your artwork is delivered safely and reliably.

Yes! All shipments are fully insured, so your artwork is protected during transit. You can relax knowing it will arrive safely—no hidden costs, no worries.

Yes! We ship to the address provided in your order. If the artwork is a gift or surprise, just let us know—we’ll do our best to make the delivery smooth and special.

We offer a 30-day hassle-free return. If you’re not completely satisfied, you can return your artwork within 30 days of receipt for a full refund or exchange. Please return the artwork in its original condition and packaging, and contact us at info@artasync.com to start the process.
For full details, please refer to our Return & Exchange Policy.

In the unlikely event that your artwork is damaged during shipping, we will cover the repair cost or provide a free replacement. Please contact us within 14 days of receiving your order at info@artasync.com and include photos of the damage.

You can contact us at info@artasync.com. We’ll be happy to assist you!