Refund policy

At ArtAsync, we believe that bringing art into your space should feel inspiring, personal, and worry-free. Our return and exchange policy is designed to be transparent and fair, so you can purchase with confidence.

Our Artwork Quality Promise

Every ArtAsync piece is a 100% hand-painted original artwork created on canvas by skilled artists. Subtle variations in texture, brushwork, and color are a natural part of hand-painted art and contribute to the uniqueness of each piece.

While our artists follow the approved reference closely, slight differences may occur due to the handmade nature of the process. That said, we are fully committed to ensuring your artwork meets your expectations. If adjustments are needed during the creation process, our artists are happy to refine the painting based on your feedback before shipment.

If the artwork you receive does not match the final version mutually approved prior to shipping, you are entitled to a full refund.

Shipping Damage Protection

In the rare event that your artwork arrives damaged, ArtAsync will offer either:

• A complimentary replacement, or

• A full refund

Please provide clear photos of the damage and the original packaging so we can assist you promptly.

Custom Artwork Policy

• Custom sizes or custom color artworks are non-returnable once delivered

• Cancellations requested before shipping are subject to a USD $100 material and preparation fee

• Each custom artwork is created exclusively for you and cannot be resold

We appreciate your understanding of the time, materials, and craftsmanship involved in custom commissions.

30-Day Return Guarantee

You may request a return within 30 days of delivery, for any reason.

We are happy to assist with return arrangements.
Return shipping costs are the responsibility of the buyer.

Important Return Conditions

• Return requests must be submitted within 30 days of delivery

• Once approved, the artwork must be returned within 14 days

• The artwork must be in original condition, unused, and securely packaged

• We recommend using the original packaging whenever possible

Changed Your Mind?

We understand that sometimes a piece may not suit your space, scale, or personal style.

You may return your artwork within 30 days of delivery. Once the artwork is received in its original condition, a full refund will be issued promptly. Return shipping costs will be deducted or covered by the buyer.

Tip: Please package the artwork carefully to ensure it arrives back safely.

After-Sales Support

Our team is always here to help.

📧 info@artasync.com