Shipping policy
Crafted, Then Carefully Prepared
Every ArtAsync artwork is hand-painted by our artists and prepared with the same care found in a gallery setting.
From the moment a painting leaves the studio, it is professionally packaged to protect its texture, form, and presence.
Packaging Methods
Protective Art Box
Large stretched or framed works are secured in reinforced cardboard boxes, cushioned and stabilized to arrive flat, pristine, and ready to display.
Custom Wooden Crate
For select framed pieces and oversized artworks, we use custom-built wooden crates designed for international fine-art transport—sealed, padded, and made for long-distance journeys.
Rolled Canvas (Gallery Standard)
Canvas-only artworks are shipped rolled in dent-resistant tubes. This gallery-preferred method is ideal for large-scale works, preserving the canvas while allowing you to stretch or frame it locally.
For works on paper, we recommend delivering them directly to a professional framer for careful handling.
Created With You, Approved by You
Creation Timeline
Each artwork is created to order and typically takes 1–2 weeks to hand-paint.
Throughout the process, progress photos or videos are shared with you. Adjustments can be requested until the piece truly reflects your vision.
Only once you approve the final artwork will it be prepared for shipment.
Shipping Timeline
After approval, delivery usually takes 5–7 business days via trusted international couriers.
✔ Free worldwide shipping is always included.
Thoughtful Global Delivery
Customs & Duties
Shipping is complimentary worldwide; customs duties are not included.
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The United States and Dubai are duty-free.
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Other countries may apply 1%–5% import duties, payable by the recipient.
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Due to customs restrictions, we currently cannot ship directly to Mexico. A U.S. delivery address may be used instead.
Trusted Carriers
Depending on artwork size and destination, we partner with FedEx, DHL, UPS, and specialist fine-art couriers for exceptional care in transit.
Designed to Arrive Safely
Insurance
Every ArtAsync shipment is fully insured from our studio to your doorstep—so you can enjoy the anticipation without concern.
Multiple Artworks
When possible, multiple artworks are shipped together for a seamless arrival.
Gifts & International Addresses
We are happy to ship to any address worldwide. If your artwork is a gift or surprise, simply let us know—we’ll take care of the details.
Sustainable by Design
In line with our Eco-Friendly Materials commitment, we use responsibly sourced packaging materials whenever possible—protecting both your artwork and the environment.
After-Sales Support
Our team is always here to help.
📧 info@artasync.com
100% Hand-Painted & Satisfaction Guarantee
Every ArtAsync artwork is hand-painted on canvas — never printed. We are committed to quality, care, and customer satisfaction throughout the entire process. Before shipping, we send photos of your finished artwork for approval. If adjustments are needed, we will work with our artists to refine the piece where possible, so you can feel confident before it is delivered to your home.
Based in Melbourne
ArtAsync is a Melbourne-based hand-painted wall art studio offering made-to-order canvas artworks for modern homes and interiors. From Melbourne, we manage design direction, communication, quality review, and customer support, while each artwork is carefully hand-painted by our professional partner artists. Our mission is to make high-quality hand-painted wall art more accessible, personal, and beautifully suited to your space.
Free Delivery Within 5–7 Days
Carefully Delivered: Once your hand-painted artwork has been completed, approved, and professionally packed, we arrange delivery to your home as quickly and safely as possible. Most orders are delivered within 5–7 business days after dispatch, depending on your location and courier conditions.